We are a consulting company that deals with Customer Experience and we have decided
to become absolute excellence in this fundamental multi-discipline.
Why Customer Experience?
Because it is the perfect synthesis of every business.
Because it requires skills in organizational analysis, business process reengineering,
digital/IT, sales models, communication, etc.
We have great knowledge and a great competence on commercial, operational and
administrative processes because we all come from many years of significant experience
gained working in multinational companies of services, manufacturing, mass distribution
and digital/information technology. Each project is lived in the first person and we take
on the responsibilities by doing, not just producing a powerpoint and an excel.
To gain great results in Customer Experience, you must dominate the reference models
and practice in the field. We have studied the reference models and continue to study
them. We do the practice every day with our Customer Quality Centers.
So who are we? We are strategically operative allies for our Customers.