ALESSANDRO CAPRIOGLIO began his career as a technology and processes consultant and worked as a Manager in service companies, gaining great expertise in the organization and management of Sales Channel and After Sales Service support activities.
Founder of Customer Experience Italia in 2013.

GIOVANNI FERRETTI started as an organization analyst and later as a strategic advisor for a primary consulting company and worked in important production and service
companies, with the role of Director in Operations, IT, Processes, Organization, Sales and
Customer Operations. Expert in PM and Change Management. Lean Six Sigma Black Belt
Certificate, PNL Master Practitioner and professional Coach nationally and
Member of Customer Experience Italia from 2017.