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CUSTOMER EXPERIENCE

We offer a multi-disciplinary approach for the design and implementation of the
Customer Experience. Direct field experience and pragmatism are at the service of the
most innovative reference models.

BUSINESS DEVELOPMENT AND EFFICIENCY

We support your commercial activities development and promote the processes
optimization and digitalisation, the information systems introduction/revision and
organizational redesign.

ENGAGEMENT OPERATIONS

We design, execute and improve your processes through our Customer Quality Centers,
structures specialized in dialogue with your customers in multi/omnichannel mode.

TRAINING AND TUTORING

We enhance our Clients independency through courses in Customer Experience, Sales
Techniques, Soft Skills, PNL and Tutoring thanks to the integration of different learning
and personal development methods.

CUSTOMER EXPERIENCE ITALIA IS BORN TO GUARANTEE A HIGH-VALUE EXPERIENCE, EXCELLENT IN CONTENTS, INVOLVING IN INTERACTIONS AND CONSISTENT WITH BRAND VALUES TO THE FINAL CUSTOMER OF EVERY BUSINESS.

For us, the Customer Experience represents the managerial and operational modality
that inspires and pervasively integrates all the business management areas.

Our methodology involves a multi-disciplinary approach that is developed starting from
the design consultancy and guarantees the study and implementation of the process, the
operational management and the training of internal resources.

CUSTOMER EXPERIENCE ITALIA IS CERTIFIED

  • Global Customer Experience as reference model
  • Lean six sigma black belt and green belt for statistics and processes
  • Prince2 for project management
  • Master Practitioner NLP for neuro-linguistic programming
  • Professionals Coach qualified according to international NLP and national AICP standards
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