We support companies in developing commercial activities by defining and managing
We develop projects aimed at processes optimization and digitization, IT systems introduction/revision and organizational redesign.
METHODOLOGY OF CUSTOMER EXPERIENCE ITALIA
We collect the elements of context, objective and strategy related to the project/initiative through structured interviews with sponsors and main stakeholders,
analyzing the state of the art through information and on-site coaching.
We design the new reference model with the identification of interventions based on an analysis of the benefits they generate and the level of complexity of implementation in the company context.
We guarantee support in the post-implementation phase with control and measurement activities to promptly correct any anomalies and/or further improve the results.
We use the lean six sigma methodology and support projects
with project and program management activities, we also benefit from partnerships with market-leading companies to provide appropriate technological solutions (CRM, ERP, …).