Reference models on organization, processes, buyer personas, Customer journeys, NPS, Voice of Customer, sales
Our approach to Customer Experience integrates reference models and direct experience
in the field.
The methodology developed by Customer Experience Italia requires, first and foremost,
assessment of how the end Customers perceive the interaction with the company,
product or brand.Starting from a wide collection of qualitative and quantitative information on the activity, processes, touch points and Customers themselves, we identify the critical issues and areas for improvement to plan targeted interventions and the related implementation plan.
We support the Client in the execution of the interventions and if necessary we become
the partners for the implementation of the agreed activities.
We verify the results to generate a virtuous process of continuous improvement.
We use expertise and methodologies consolidated over the years, through partnerships
and collaborations with leading operators in the sectors functional to the execution of
the project.
