We identify with Engagement Operations all the activities of design, execution and improvement of the processes provided through the Customer Quality Centers, or our structures specialized in dialogue with customers through multi-media channels, that are integrated with each other (telephone, chat, mail, social, Wapp, …) and in Content Curation and Management activities.
For each contact campaign, we foresee a pre-delivery phase (test) which allows us to check the project in the field (target, script, journey, …) and proceed with the delivery phase of the actual campaign (rollout) with greater awareness of the benefits expected from the campaign itself.
We guarantee maximum operational flexibility, ensuring scalability based on the
variability of the volumes.
